Privacy Policy
Last Updated: December 1, 2025
1. Introduction
Welcome to Cognitio Nexus ("we", "us", "our"). We are committed to protecting the privacy of individuals who visit our website (cognitionexus.com) and interact with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, particularly when you use our contact form or interact with our advertisements.
This policy is drafted in compliance with the General Data Protection Regulation (GDPR) and relevant Croatian data protection laws.
Our registered details are:
Cognitio Nexus d.o.o.
Visoka 46, 21000, Split, Hrvatska
Phone: 021468068
For the purpose of GDPR, we are the data controller for personal information we process, unless otherwise stated.
2. Information We Collect
When you use our website, we may collect the following types of information:
- Personal Data (Voluntarily Provided): Name, Email Address, and Message Content provided via our contact forms to address your inquiries.
- Usage and Analytics Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and information about how you use our website (e.g., pages visited, time spent, clicks). This data is collected to help us understand user behavior and improve our services.
3. How We Use Your Information
We use the information for the following purposes:
- To respond to your inquiries, questions, or comments.
- To provide you with information about our services if requested.
- To analyze website traffic and user behavior to improve our content and user experience.
- To measure the effectiveness of our advertising campaigns.
- To maintain our internal records.
4. Legal Basis for Processing Your Information
We process your personal data based on the following legal grounds under GDPR:
- Consent: By using our contact form, you consent to us processing your details to respond. For the use of non-essential cookies (analytics and tracking), we rely on your consent where required by applicable law.
- Legitimate Interests: We may process your information (such as analytics data) where it is necessary for our legitimate interests to improve our website and manage our business operations, provided these interests are not overridden by your data protection rights.
5. Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to others. However, we use third-party service providers to help us operate our website and administer activities on our behalf. These parties act as data processors:
- Kit (formerly ConvertKit): Used to manage contact forms and email communications.
- Google (Google Ads & Analytics): We use Google tools to track conversions from our advertisements and analyze website traffic. Google may use cookies and similar technologies to collect data about your interactions with our site.
- PostHog: We use PostHog to analyze user behavior, including session replay and usage patterns, to improve website functionality.
We will only share your personal information with other third parties if required by law or to protect our rights.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements.
7. International Data Transfers
Our third-party service providers (Kit, Google, PostHog) may store or process data outside of the European Economic Area (EEA), specifically in the United States. We rely on these providers' adherence to the EU-U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs) to ensure your data is protected.
8. Your Data Protection Rights under GDPR
As an individual whose data we process, you have the right to access, rectify, erase, restrict processing, object to processing, and request data portability. You also have the right to withdraw consent at any time. To exercise these rights, please contact us using the details provided in Section 12.
9. Data Security
We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. However, transmission of information over the internet is not entirely secure, and we cannot guarantee the security of data sent over the internet.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to track the activity on our service and hold certain information.
- Essential Cookies: Necessary for the website to function (e.g., form security).
- Analytics & Marketing Cookies: We use cookies from Google and PostHog to collect information about how you interact with our website and to measure ad performance. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please write to us:
Cognitio Nexus d.o.o.
Attn: Data Privacy
Visoka 46, 21000, Split, Hrvatska